Refund policy

Last updated: [03/02/2026]

 

1. Overview

At Retro Uncovered, we want you to be happy with your purchase. This policy explains your rights and our returns and refunds process in line with UK consumer law.

2. Your right to cancel (change of mind)

You have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To cancel:

Contact us by email within 14 days of delivery

Return the item within 14 days of notifying us

3. Conditions for returns

Returned items must:

Be unused

Be in their original condition

Include original packaging (where reasonably possible)

You are responsible for return postage costs unless the item is faulty or incorrect.

4. Refunds

Once we receive and inspect the returned item:

We will process your refund within 14 days

Refunds will be made to the original payment method

Original delivery costs will be refunded (standard delivery only)

We may reduce the refund amount if the item has been handled beyond what is necessary to inspect it.

5. Faulty or damaged items

If your item is faulty, damaged, or not as described:

Please contact us as soon as possible

Include details and photos where appropriate

In these cases:

We will cover return postage costs

You may be entitled to a repair, replacement, or full refund

Your statutory rights under the Consumer Rights Act 2015 are not affected.

6. Incorrect items

If you receive the wrong item, please contact us immediately. We will arrange a replacement or refund and cover any return shipping costs.

7. Non-returnable items

Certain items may not be eligible for return, including:

Items damaged due to misuse

Items returned in an unsellable condition

Items exempt under UK consumer law (where applicable)

Any exceptions will be clearly stated at the time of purchase.

8. How to return an item

To request a return, please contact us at:

Email: retrouncovered@hotmail.com

We will provide return instructions once your request has been approved.

9. Contact

If you have any questions about returns or refunds, please contact us:

Retro Uncovered

Email: retrouncovered@hotmail.com