Shipping policy

Last updated: [03/02/2026]

1. Order Processing
All orders are processed within 1–2 working days after payment is received.
Orders are not shipped or delivered on weekends or UK public holidays.
If we experience a high volume of orders, dispatch may be delayed slightly. We’ll always contact you if there’s a significant delay.
2. Shipping Locations
We currently ship to:
United Kingdom
If you’re interested in international delivery, please contact us before placing an order.
3. Delivery Methods & Times
Delivery times are estimates and start from the date your order is dispatched.
Delivery Method:
Tracked Delivery
1–3 working days
Delivery times may vary depending on the courier and external factors beyond our control.
4. Shipping Costs
Shipping costs are calculated at checkout and depend on:
Delivery method selected
Size and weight of the order
Any applicable delivery charges will be clearly shown before you complete your purchase.
5. Tracking Your Order
If you choose a tracked delivery option, you’ll receive a tracking number once your order has been dispatched.
6. Delays & Issues
While we aim to deliver within the stated timeframes, delays can occasionally occur due to:
Courier issues
Weather conditions
Peak periods (e.g. holidays)
We are not responsible for delays once the parcel is with the courier, but we’ll always help you chase it up.
7. Lost or Missing Parcels
If your order hasn’t arrived within 7 working days after dispatch, please contact us with your order number and we’ll investigate with the courier.
8. Incorrect Address
Please ensure your delivery address is correct at checkout.
We cannot be held responsible for orders sent to an incorrect or incomplete address provided by the customer.
9. Contact Us
If you have any questions about delivery or shipping, contact us at:
Email: retrouncovered@hotmail.com
Business name: Retro Uncovered