Shipping policy

Last updated: 03/02/2026

1. Order Processing

All orders are processed within 1–2 working days after payment is received.

Orders are not shipped or delivered on weekends or UK public holidays.

If we experience a high volume of orders, dispatch may be delayed slightly. We’ll always contact you if there’s a significant delay.

2. Shipping Locations

We currently ship to:

• United Kingdom

If you’re interested in international delivery, please contact us before placing an order.

3. Delivery Methods & Times

Delivery times are estimates and start from the date your order is dispatched.

Delivery times may vary depending on the courier and external factors beyond our control.

4. Shipping Costs

Free UK shipping is included with every order.

All orders are carefully packaged and dispatched from the UK. Any applicable delivery information will be clearly shown before you complete your purchase.

5. Tracking Your Order

If you choose a tracked delivery option, you’ll receive a tracking number once your order has been dispatched.

6. Delays & Issues

While we aim to deliver within the stated timeframes, delays can occasionally occur due to:

• Courier issues
• Weather conditions
• Peak periods, such as holidays

We are not responsible for delays once the parcel is with the courier, but we’ll always help you chase it up.

7. Lost or Missing Parcels

If your order hasn’t arrived within 7 working days after dispatch, please contact us with your order number and we’ll investigate with the courier.

8. Incorrect Address

Please ensure your delivery address is correct at checkout.

We cannot be held responsible for orders sent to an incorrect or incomplete address provided by the customer.

9. Contact Us

If you have any questions about delivery or shipping, contact us at: